As part of our recruitment and selection services, Capital Insight offers a comprehensive range of assessment activities to support you in selecting the right people for your organisation.

We can tailor our services to meet your needs including:

1. Conducting telephone screening interviews
2. Carrying out psychometric testing and personality profiling
3. Online testing
4. Designing bespoke selection activities
5. Running assessment centres

Capital Insight is increasingly working with organisational boards and governance teams to develop and enhance effectiveness.

We can offer a range of services to support the strategic development of boards, including:

1. The recruitment and induction of board members
2. Board appraisal and skills assessments
3. Governance reviews
4. Away day facilitation
5. Relationship management
6. Board pay and conditions

We can also offer support and appropriate challenge during corporate planning activities and strategic reviews.

We are able to offer end to end campaign management services for roles at all levels. Our experienced recruitment professionals will work with you to design the most appropriate process to meet your organisational needs and timescales, and will plan and manage that process throughout. Key elements which may be included are:

1. Designing role profiles and person specifications
2. Advertising and marketing
3. Search and selection
4. Short listing processes
5. Screening interviews
6. Assessment and testing
7. Final interviews
8. Pre employment checks
9. Feedback

As we also have our own in-house design team we are able to ensure that your advertising and marketing material makes the right impact, and our online recruitment facility makes the application process even simpler.

Changing customer needs, economic decline, growing competition, advances in technology and legislative changes all have a significant impact on organisations, and provide both opportunities and risks.

Capital Insight has a strong reputation for working with organisations experiencing change, and can provide both strategic and operational support in planning and managing change initiatives. We pride ourselves on helping you manage change in a clear and transparent way which will bring about significant business benefits, and improve organisational performance.

We know how important it is to provide a truly tailored service in this area, and will work with you to define the vision for the change, identify barriers, and devise creative ways to engage your staff to embrace the changes and facilitate organisational development.

Our coaching and mentoring service offers one to one support for managers and executives, enabling them to achieve their full potential and enhance personal impact and performance.

We can provide coaching on an individual basis or as part of wider leadership development programmes or initiatives, and will fully tailor our service to meet the needs of the individual or organization.

We can also provide interactive solutions to facilitate the development of a coaching culture, by enabling managers to adopt a coaching approach with their teams. All our coaching activities are carried out by qualified consultants who have extensive experience and expertise in coaching, leadership and organization development.

Competency Frameworks provide a mechanism for organising and communicating the different behaviours that are essential to your success as a business.

Capital Insight has extensive experience of working with organisations to develop appropriate competency frameworks which capture your culture and values and provide a foundation for a range of HR people processes.

We can design completely bespoke frameworks or offer a framework based on commonly identified competencies, and help you consider how these competencies can be used as part of your performance management and learning and development processes.

Customer Excellence is so much more than customer care, and it is now more important than ever to engage with and understand the needs of customers and stakeholders.

Capital Insight has developed a tried and tested framework for working with organisations to deliver customer excellence, and have won both client accolades and Customer Service awards for the positive impact the programme has had on service delivery.

Our approach, which is based on the strategic vision of customer excellence for your business, enables staff at all levels to identify barriers to customer excellence and practical ways in which these can be removed. We work with your staff to put themselves in their customer's shoes and help them develop key skills and attitudes, enabling them to do the right things, right, first time.

Our programme can be run as a stand alone programme, or elements can be incorporated into other programmes, projects or initiatives.

Having up to date policies and processes in place is an important foundation of effective people practices - not only to comply with key aspects of legislation but to ensure managers are fair and consistent, and that employees know what is expected of them.

Capital Insight offers a range of services to support you in ensuring you have appropriate and legally compliant employment contracts, handbooks and policies and procedures. We can review your existing documentation, or develop bespoke employee handbooks and supporting documentation to ensure you are fulfilling your legislative duties, and working in line with best practice.

We can also advise on practical ways to communicate your policies and practices, and train managers in their application.

Organizations who engage with their staff and provide opportunities for them to influence activities are inevitably the ones who are more successful - motivating and retaining talent within their organizations, and encouraging everyone to play a key role in organizational development.

One way of engaging employees and assessing the culture of an organization is through the use of employee satisfaction surveys or staff focus groups. Capital Insight has successfully carried out employee surveys in a range of organizations - surveys are tailored to assess key organizational activities and to identify areas for improvement or further consultation. They can be explicitly linked to strategic objectives, competency frameworks and customer quality ratings.

These surveys can be done through the form of a questionnaire and supplemented by focus groups to explore particular issues further and develop specific actions plans.

Equal pay is a growing area of concern for many organizations, and is not just about meeting legislative requirements but links more widely to equality and diversity practices and organizational culture.

An equal pay audit can provide organizations with the assurances that their existing reward structure and strategy does not inadvertently lead to inequity, perpetuate historical gender differences or indirectly introduce discrimination.

Our experienced HR professionals have a strong understanding of equal pay legislation and best practice in reward, and are able to carry out a comprehensive review of your pay and reward structures and advise you on the risks, resulting in clear action plans for you to take forward.

Capital Insight’s interim management service offers organizations an efficient and effective solution to fulfilling both one-off project briefs, and the provision of interim appointments to fill executive gaps across the full spectrum of business functions.

We are able to provide senior level executives who are highly qualified and experienced within their field and are able to quickly integrate into your organization and deliver results.

We pride ourselves on our total management approach to interim services, the quality of our interims, and our ability to understand organizational need and meet your requirements.

Capital Insight has a strong track record in recruiting senior level executives and board members across a range of sectors.

Our experienced recruitment professionals work closely with you to plan and manage the resourcing process to support you in making the right appointment.We offer a range of carefully managed resourcing and search and selection tools to identify appropriate candidates, and ensure that relevant assessment and selection methods are used to test competence and organizational fit.

We also pride ourselves on supporting you following successful appointment, placing a great deal of emphasis on post placement aftercare to guarantee a smooth transition into the organization and role.

Capital Insight has as strong track record in using search and selection to recruit to key posts across a range of sectors.

Our experienced recruitment professionals work closely with you to plan and manage the search and selection process that we can identify appropriate, high quality candidates for consideration.

We use a range of carefully chosen tools to identify appropriate candidates, and ensure relevant assessment and selection methods are used to test competence and organizational fit.

We also pride ourselves on supporting you following successful appointment, placing a great deal of emphasis on post placement aftercare to guarantee a smooth transition into the organisation and role.

Our HR Audit service provides a structured framework for reviewing your existing HR practices to establish areas of excellence, assess compliance with key legislative requirements, highlight potential risks and identify ways of improving your structures, processes, outputs and service delivery.

We offer a flexible model which allows us to undertake a thorough review, involving key stakeholders and looking at the aspects which are most relevant to your.

We can look at the full range of HR processes, or tailor our approach to focus on key strands. Whatever the focus, we will give you clear recommendations for action, highlighting risks and possible implications, and giving advice on practical ways to move forward.

As recognised experts in our field, Capital Insight offers credible, high quality consultancy advice on HR, management and employment related issues.

We have a flexible approach, and can support you in a number of ways:

1. Advising you on specific issues or cases
2. Advising on the implications of changes in employment law
3. Carrying out discipline or grievance investigations
4. Dealing with disputes
5. Managing employment claims and tribunals
6. Managing small, medium or long term projects
7. Through developing a longer term strategic relationship

Whatever you require, we will deliver a high impact, flexible service which offers value for money and brings real business benefit.

Job Evaluation is the systematic analysis of the relative worth of jobs in an. It is used to establish internal relativities and ensure pay structures are fair and equitable, and that jobs are placed within the structure appropriately and pay relativities managed effectively.

We have extensive experience of reviewing and designing job evaluation schemes, and also providing training in job evaluation.

We have also developed our own non-discriminatory and transparent job evaluation scheme, which is currently in use in over 60 organisations in the UK. Our scheme can be tailored to meet your needs, or a bespoke scheme designed specifically for your.

Capital Insight has extensive experience of challenging, supporting and developing managers and leaders to enable them to fulfil their potential, inspire increased productivity and commitment in their teams, and to drive their forward to achieve strategic objectives.

Whilst we use academic theory and best practice models to underpin our activities, our focus is on connecting learning directly to the business environment, using the concept of action learning and developing interventions which have real practical value and bring about significant change and business benefits.

We offer a range of leadership development activities which can be used as individual interventions or combined to offer a blended leadership development programme. These activities may include 360 degree feedback, coaching, training workshops, action learning and project work, and are all tailored to your organizational needs.

Capital Insight offers a fully integrated online recruitment service, making the most of the latest e-recruitment technology. Our e-recruitment package allows us to provide you with a streamlined recruitment service, with an easy to use application process, candidate tracking and comprehensive reporting.

Our online recruitment facilitates quick and effective communication with candidates, as well as providing a modern application process and the facility to promote your vacancies as widely as possible using a range of media.

You can choose to use our online recruitment process just for the application stage, or access this service as part of our wider campaign management and recruitment and selection services.

An increasing number of individuals are facing redundancy situations as a result of organisational change.

Capital Insight offers outplacement services, on an individual or organisational basis, to help support people facing redundancy to retain a positive business image and promote themselves effectively in the job market.

Our outplacement services are highly flexible and tailored to your needs, but can include:
1. Career counselling
2. Coaching
3. Job search
4. CV/application and interview support
5. Personality profiling and ability testing

For organisational wide programmes, we can also run skills workshops and drop-in sessions. As Capital Insight also offer executive recruitment and interim management services, we are uniquely placed to help individuals and organisations identify potential job opportunities.

Capital Insight have been providing outsourced HR services for over twenty years and have a successful track record of delivering excellence to our clients.

Our outsourcing service is fully tailored to your needs, to support the delivery of your strategic HR agenda and organisational objectives. We provide an experienced on-site HR team delivering the full range of HR services, as well as access to our wider team of expertise.

Our outsourcing services are continually monitored and developed to ensure they are fit for purpose, and bring real business benefit.

As many businesses do not have the resources available to invest in developing their own HR department, Capital Insight’s outsourcing service offers a cost-effective way of ensuring you are at the cutting edge of people practices.

Ensuring that employee pay and benefits are competitive, in line with the market, and enable you to recruit and retain the skills needed are key challenges facing many businesses.

We offer an independent external benchmarking service to enable you to make pay related decisions based on qualitative and quantitative data. Our experienced reward specialists work with you to understand your organizational context and structure, and carry out a comprehensive analysis to provide you with robust information, and up to date intelligence on movements and trends in the market.

We can look at individual roles on an ad-hoc basis or conduct an organizational wide review, and can link our benchmarking service to wider reward projects.

Effective performance management is all about engaging your staff in the achievement of your strategic goals.

Capital Insight works with diverse businesses to help them achieve their organisational objectives through effective performance management -i.e. systems based on the development of a clear business vision, communicated to staff, linked to transparent and measurable objectives and which facilitate learning and development.

We can carry out reviews of your existing performance and development processes, or design a suite of complementary processes to modernize and re-energies the way in which you manage organizational performance.

Many organisations now need to look creatively at how they deliver their services, making difficult strategic decisions and implementing changes to ensure they are fit for purpose and able to sustain long term development.

Capital Insight is able to provide experienced HR professionals to support you in organizational reviews and restructure exercises. We act as a critical friend; challenging assumptions and helping you look at innovative ways to deliver your strategy in the most effective manner.

As HR experts, we can also advise and support you on the intricacies of the consultation and redundancy process, ensuring you meet your legal obligations and are supporting your people as fully as you can.

We also offer outplacement services to individuals at risk of redundancy, and assessment support for internal recruitment activities as a result of restructures.

Capital Insight’s retained HR service offers you a flexible way to access professional HR advice and expertise to support you in realising your organisation's goals.

Not all business need or want a large HR function, but it is vital that all organisations understand their responsibilities in relation to people management and the legislative framework, as well placing people issues at the heart of their strategic agenda. Capital Insight can deliver a service that suits your needs and the culture of your.

Our retained services can include basic HR telephone and email support, regular site visits and reviews, and longer term consultancy support. A dedicated and directly employed Capital Insight Lead Consultant works closely with you to build a sustainable relationship, gaining a comprehensive understanding of the organisational context within which people management issues need to be managed. Combining a practical operational approach with a strategic perspective, the Lead Consultant provides expert advice on the full range of people management activities.

We also offer regular policy reviews and employment law updates as part of our retained services, and retained clients also have access to our wider team of HR expertise.

The use of reward to attract, retain, motivate and satisfy employees is a key challenge for many businesses, especially in difficult economic times.

We have extensive experience of working with organisations in this area, analysing the internal and external environment, reviewing existing reward arrangements and long term aspirations, and helping to develop reward strategies and frameworks to achieve sustained commercial success.

We look at both financial and non-financial reward, explore links to performance and development, and use a range of tools to design transparent, innovative, fair and future-proofed reward frameworks.

Strengthening the skills within your is the key foundation to continuous improvement and growth.

Capital Insight are able to offer tailored and off-the-shelf learning and development activities designed to drive up the skills of your, and support your performance and development processes.

We can deliver training workshops on a wide range of topics linked to personal effectiveness, communication and influencing, time management, business processes, project management and people management, as well as training on key HR processes and issues.

Capital Insight has a wealth of experience in supporting organisations in their strategic development.

We offer a range of tailored services to help you ensure that your activities and initiatives translate into clear and traceable benefits aimed at meeting the needs of your customers, both today and for the future.

Our strategic services include:
1. Support and challenge during your corporate planning process
2. Risk assessment of board and governance arrangements
3. Analysis of organisational culture and desired culture
4. Facilitation of strategic visioning
5. Stakeholder engagement

We also offer executive development activities which can facilitate more cohesive working and help discussion and communication in relation to the aspects identified above.

Organisations who want to identify, nurture and retain superior talent are quickly recognising the benefits of having a structured talent management strategy in place.

We offer a tailored approach, working with you to devise appropriate programmes/processes for identifying and developing potential within your, equipping the leaders of the future with the necessary skills, and identifying skills or knowledge gaps which need to be brought into the to facilitate continued growth.

We can also support you in developing your succession planning and career pathways to help you realise the benefits of 'growing your own' talent.

Effective teams are essential to your ability to deliver your organisation's objectives, and with the pace of change increasing, more and more teams are experiencing new challenges.

Capital Insight has a reputation for working with teams at all levels, providing a tailored and creative approach to understanding and developing the team to achieve success.

Whether this is about teambuilding in its traditional sense to improve working relationships and cohesion, or using team-related tools to identify individual and collective barriers to success, we can help teams work on a range of issues around leadership, motivation, innovation and communication - all aimed at maximising their individual and group strengths to build high performing teams.